FAQs

Q1. What kind of products does Inspire Horizon sell?

A: We offer a wide variety of physical products, ranging from clothes, personal accessories, home decor, gadgets, pet supplies, toys & games, automotive accessories, and electronics. Our product selection is wide and constantly changes to keep up with the latest trends and customer preferences.

Q2. Is shipping free for all orders?

A: We offer free shipping on all orders over $50 within the United States. For orders under $50, we charge a flat rate of $5.99 for shipping. What's more, we occasionally offer free worldwide shipping; subscribe to our newsletter to stay tuned!

Q3. How long does the shipping process take?

A: The standard shipping options usually take 6-15 business days to the US, UK, EU & AU (check out our Shipping Policy). Contact us for other expedited shipping options that are also available.

Q4. How do I track my order?

A: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on our Track page or the shipping carrier's website.

Q5. What is your return policy?

A: We have a 30-day return policy for all products, as long as they are unused, in their original packaging, and in re-sellable condition. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. Please check our 'Refund policy' page for more information.

Q6. What payment methods do you accept?

A: We accept payment through PayPal, the most reliable for added convenience and security. Other payment methods are in the process of being added soon.

Q7. Is Inspire Horizon Safe?

Our store has a SSL Certificate installed to ensure that all data transferred between a browser and the store are encrypted, making it impossible for hackers to intercept and decipher our customers' sensitive information (such as credit card numbers).

Q8. Is Inspire Horizon Trustworthy?

Customer can reach out to Inspire Horizon team 24/7 through the 'Contact' page. So if you're ever stuck and need a helping hand, our staff are readily available to answer all your questions.